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Privacy Statement

Effective Date: September 2023

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At Chase Physiotherapy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Statement outlines our practices concerning the collection, use, and disclosure of your personal information when you use our home visit private physiotherapy services. We take your privacy seriously and have implemented security measures to ensure the confidentiality and integrity of your information.

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1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Such as your name, address, email address, and phone number.

  • Health Information: Relevant medical history, current health conditions, and treatment notes.

  • Billing Information: Bank account details and / or credit card details, if applicable.

  • Communication: Records of our interactions, including emails and messages.

 

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Physiotherapy Services: To deliver high-quality home visit physiotherapy services.

  • Communication: To contact you regarding appointments, updates, and service-related matters.

  • Billing: To process payments and maintain financial records.

  • Health Records: To maintain accurate treatment records for your health and safety.

 

3. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may use third-party service providers to assist in providing our services, and they may have access to your information. This WILL NOT be done without your prior consent.

  • Legal Obligations: We may disclose your information if required by law or to protect our legal rights.

  • Consent: With your explicit consent, we may share your information with other healthcare providers or family members involved in your care.

 

4. Security Measures

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or alteration. This includes access controls, and regular security assessments.

 

5. Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law.

 

6. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request the correction of inaccurate or incomplete information.

  • Withdraw Consent: You can withdraw your consent to the processing of your information.

  • Deletion: You can request the deletion of your personal information, subject to legal obligations.

 

7. Contact Us

If you have any questions or concerns about your privacy or this Privacy Statement, please contact us at: email: enquiries@chasephysiotherapy.co.uk

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8. Changes to Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or for legal compliance.

 

By using Chase Physiotherapy's services, you consent to the practices described in this Privacy Statement.

 

Thank you for choosing Chase Physiotherapy. We are dedicated to providing you with exceptional care while protecting your privacy.

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